Refund policy

Due to the hygienic nature of lash products, we do not accept returns on any opened or used items. This policy is in place to protect the health and safety of all our customers.

However, we do accept returns on unopened, unused items within 14 days of delivery. To be eligible for a return:

• Items must be in their original packaging

• Items must be unused and in resellable condition

• Proof of purchase is required (receipt or order number)

How to Request a Return

To initiate a return, please email us at [your email address] with the subject line "Return Request – Order #[Your Order Number]".

We will provide instructions on where to send the returned items. Please do not return items without first contacting us.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.

Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

If your refund is late or missing, please first check with your bank or credit card provider, as processing times may vary.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with:

• Your order number

• A clear photo of the item and packaging

We’ll resolve the issue as quickly as possible, either by replacing the item or issuing a refund.

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Exchanges

We do not offer direct exchanges. If you'd like a different product, please return your item (if eligible), and place a new order.

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Final Sale Items

All sale items, promotional products, and lashes purchased during special campaigns are final sale and not eligible for return or refund.

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If you have any questions about our Return and Refund Policy, feel free to contact us at [your email or contact form link].